Request For Proposal
RFP PS20210331 - PROVISION OF CLOUD-BASED ONLINE TICKETING SERVICES FOR VANCOUVER PARK BOARD
October 6, 2021
Questions & Answers
October 21, 2021
All enquiries regarding the RFP must be addressed to:
Diana Chan, Contracting Specialist
All enquiries must be made in writing and are to be directed only to the above contact person. Please do not send enquiries to the Bids or Purchasing emails. In-person or telephone enquiries are not permitted. Any communication from potential Proponents to City staff other than the contact person regarding the content of this RFP may lead to disqualification of the Proponent from this RFP process, at the City’s sole discretion.
[Please specify proposal document number, proposal title and purchasing agent's name when sending email.]
Questions will be accepted, and answers posted, ONLY IF they are submitted in writing five working days prior to the bid closing date
CLOSING DATE & TIME
3:00:00 pm (Local Vancouver Time), Wednesday, October 20, 2021
3:00:00 pm (Local Vancouver Time), Wednesday, October 27, 2021
All references to time in the RFP are references to the time in the City of Vancouver, as indicated in the electronic timestamp the Proposal receives upon delivery to the email address specified herein, which is in turn synchronized to Network Time Protocol (NTP) provided by the National Research Council of Canada adjusted to local Pacific Time Zone.
SUBMISSION OF PROPOSALS
Proponents should ensure their Proposals received by the City on or before the time and date specified in the bottom row of the table in Section 2.1 (the “Closing Time”).
Each Proponent should submit its Proposal by email in accordance with the following:
Subject of the file to be: PS20210331 - RFP - Provision of Cloud-Based Online Ticketing Services for Vancouver Park Board - Vendor name.
Document format for submissions:
1) Complete and submit: Part C – Form of Proposal in PDF format; add any other attachments / appendices if necessary as requested in Part C.
2) Complete and submit: Annex 1 – Detailed Requirements in Excel format;
3) Complete and submit: Annex 2 – PCI DSS Responsibility Matrix in Excel format; and
4) Complete and submit: Appendix 3 – Commercial Proposal in Excel format. It should contain full details of the Proponent’s proposed pricing in Canadian funds and payment terms, which must be in accordance with Part A of the RFP and reflect requirements as provided in the RFP and Annex 1 – Detailed Requirements.
Zip the files to reduce the size or email separately if needed.
Send your submissions to Bids@vancouver.ca do not deliver a physical copy to the City of Vancouver.
DO NOT EMAIL YOUR SUBMISSION TO THE CONTACT PERSON.
Submitting the files via Drop box, FTP, or similar programs, is not acceptable.
Due to cybersecurity concerns, the City of Vancouver will quarantine any inbound email with attachments not in PDF or Microsoft Office formats which will result in non-delivery to Supply Chain Management and will be deemed not submitted. Non-compliant file formats will be detected and quarantined even if they are compressed, zipped, renamed, and include password protected zipped files.
The maximum number of attachments allowed in an email message is 250 attachments.
The maximum size limit for an email message, including all attachments, is 20MB per message
To be considered by the City, a Proposal must be submitted in the form set out in Part C (the “Form of Proposal”), completed and duly executed by the relevant Proponent.
Proposals received after the closing time may be returned unopened.
Faxed proposals will not be accepted.
Please visit our Bidding Procedures page for additional information.
General Description of Requirement
The City of Vancouver as represented by its Vancouver Board of Parks and Recreation (“Park Board”) is looking for a single cloud-based online ticketing service provider that can provide a full range of online ticketing-related services for all current and future attractions operated by the Park Board.
No information meeting at this time.
Downloading the Document
Proponents must not electronically alter any portion of downloaded documents with the exception of adding the information requested. To do so will invalidate your bid.
PS20210331 1000 KB
PROVISION OF CLOUD-BASED ONLINE TICKETING SERVICES FOR VANCOUVER PARK BOARD
Form of Proposal - MS Word Version
Annex 1 - Detailed Requirements
Annex 2 - PCI DSS Responsibility Matrix
Appendix 3 - Commercial Proposal
Amendment No. 1 99 KB
This Amendment No. 1 to RFP PS20210331 affects Part A – Information and Instructions, Section 2.0 Key Dates. Section 2.1 of Part A – Information and Instructions is amended.
No addendum at this time.
Questions and Answers