Request For Proposal

RFP PS20200845 - CREDIT CARD ACQUIRER SERVICES

LAST UPDATED:

 

Addendum

October 26, 2020

Amendment

October 26, 2020

Questions & Answers

October 28, 2020

CONTACT

All enquiries regarding the RFP must be addressed to:

Harinder Kainth, Contracting Specialist

Email: harinder.kainth@vancouver.ca

All enquiries must be made in writing and are to be directed only to the above contact
person. In-person or telephone enquiries are not permitted.

PHONE NUMBER

N/A

FAX NUMBER

N/A

ENQUIRIES

harinder.kainth@vancouver.ca

[Please specify proposal document number, proposal title and purchasing agent's name when sending email.]

Questions will be accepted, and answers posted, ONLY IF they are submitted in writing five working days prior to the bid closing date

CLOSING DATE & TIME

3:00:00 pm (Local Vancouver Time), Thursday, November 12, 2020

All references to time in the RFP are references to the time in the City of Vancouver,
as indicated in the electronic timestamp the Proposal receives upon delivery to the
email address specified herein, which is in turn synchronized to Network Time Protocol (NTP) provided by the National Research Council of Canada adjusted to local Pacific Time Zone.

CLOSING LOCATION

SUBMISSION OF PROPOSALS

Proponents should submit their Proposals on or before the time and date specified in
the bottom row of the table in Section 2.1 above (the “Closing Time”).

Each Proponent should submit its Proposal by email in accordance with the following:

- Subject of the file to be: PS# - Title – Vendor name.

- Document format for submissions:

o RFP Part C in PDF format – 1 combined PDF file,

o Part C – Appendix 2 – Questionnaire in Excel format,
o Appendix 3 (pricing tab) in Excel format, and;

o Any other attachments if necessary

- Zip the files to reduce the size or email separately if needed.

- Send your submissions to Bids@vancouver.ca; do not deliver a physical copy to the
City of Vancouver.

- Submitting the files via Drop box, FTP, or similar programs, is not acceptable.

To be considered by the City, a Proposal must be submitted in the form set out in Part
C (the “Form of Proposal”), completed and duly executed by the relevant Proponent.

Amendments to a Proposal may be submitted via the same methods, at any time prior
to the Closing Time.

Proposals are revocable and may be withdrawn at any time before or after the Closing
Time.

Proposals received after the closing time may be returned unopened.

Faxed proposals will not be accepted.

Please visit our Bidding Procedures page for additional information.

General Description of Requirement

The City of Vancouver (the “City”) is seeking an experienced service provider (“Acquirer”) that accepts, stores, processes, transmits and settles debit and credit card payments for the City. In addition the Acquirer shall supply, deliver and support
the payment devices and eCommerce payment gateway system that can integrate with the City’s online payment portals and the City’s third party service providers’ point-ofsale systems. The Acquirer is also expected to provide guidance on changes in the Payment Card Industry Data Security Standard (PCI DSS) Compliance.

Proponents should have a good understanding of the City’s business environment and be able to provide on-going business reviews and recommendations on value-add services that benefit the City in managing costs, risks, and streamline payment processes efficiently.

[top]

Information Meeting

No information meeting at this time.

[top]

Downloading the Document

Proponents must not electronically alter any portion of downloaded documents with the exception of adding the information requested. To do so will invalidate your bid.

Download

Description

CREDIT CARD ACQUIRER SERVICES

Part C – Appendix 2 – Questionnaire (Revised Oct 26, 2020)



Part C – Appendix 3 – Commercial Proposal (Revised Oct 26, 2020)





[top]

Amendment

RE: PART C – APPENDIX 2 – QUESTIONANAIRE, TAB 2.1 – BUSINESS REQUIREMENTS -  (SECTION 4.9 – FINANCIAL COMPATIBILITY WITH BANK OF MONTREAL AND 3RD PARTY PAYMENT VENDORS)

[top]

Addendum

Addendum No. 1 PDF 570 KB

 

RE: APPENDIX 3 – COMMERCIAL PROPOSAL, SECTION 1.4 – ACQUIRER PROCESSING TRANSACTION FEES:

[top]

Questions and Answers

Q&A No. 1 PDF 59 KB

Q&A No. 2 PDF 63 KB

ISSUED OCTOBER 26, 2020

ISSUED OCTOBER 28, 2020

[top]