Request For Proposal

RFP PS20191195 - PROVISION OF IMPLEMENTATION SERVICES FOR SAP SUCCESSFACTORS LEARNING, AND APPLICATION MANAGEMENT SUPPORT

LAST UPDATED:

Addendum

No updates

Amendment

February 14, 2020

Questions & Answers

March 3, 2020

CONTACT

All enquiries regarding the RFP must be addressed to:
Diana Chan, Contracting Specialist

Email: diana.chan@vancouver.ca

All enquiries must be made in writing and are to be directed only to the above contact person. In-person or telephone enquiries are not permitted. Any communication from potential Proponents to City staff other than the contact person regarding the content of this RFP may lead to disqualification of the Proponent from this RFP process, at the City’s sole discretion.

PHONE NUMBER

N/A

FAX NUMBER

N/A

ENQUIRIES

diana.chan@vancouver.ca

[Please specify proposal document number, proposal title and purchasing agent's name when sending email.]

Questions will be accepted, and answers posted, ONLY IF they are submitted in writing five working days prior to the bid closing date

CLOSING DATE & TIME

~~3:00:00 pm (Local Vancouver Time), Tuesday, March 3, 2020~~
3:00:00 pm (Local Vancouver Time), Tuesday, March 10, 2020

All references to time in the RFP are references to the time in the City of Vancouver, as indicated in the electronic timestamp the Proposal receives upon delivery to the email address specified herein, which is in turn synchronized to Network Time Protocol (NTP) provided by the National Research Council of Canada adjusted to local Pacific Time Zone.

CLOSING LOCATION

SUBMISSION OF PROPOSALS

Proposals must be received by the City on or before the time and date specified in the bottom row of the table in Section 2.1 above (the “Closing Time”).

Each Proponent should submit its Proposal by email in accordance with the following:

Subject of the file to be: PS20191195 – Provision of Implementation Services for SAP SuccessFactors Learning, and Application Management Support – Vendor name.

Document format for submissions:

RFP Part C in PDF format – 1 combined PDF file,
Appendix 3 (pricing tab) in Excel format, and;
Any other attachments if necessary

Zip the files to reduce the size or email separately if needed.

Send your submissions to Bids@vancouver.ca do not deliver a physical copy to the City of Vancouver.

If you did not receive an automated email within few minutes, check your junk folder first, and then contact Purchasing@vancouver.ca

Submitting the files via Drop box, FTP, or similar programs, is not acceptable.

Emailing the contact person is not acceptable.

To be considered by the City, a Proposal must be submitted in the form set out in Part C (the “Form of Proposal”), completed and duly executed by the relevant Proponent.

Proposals received after the closing time may be returned unopened.

Faxed proposals will not be accepted.

Please visit our Bidding Procedures page for additional information.

General Description of Requirement

The City of Vancouver (“City”) requires a Proponent to immediately implement SAP SuccessFactors cloud-based Learning Management System (“LMS”) at the City. After implementation, the Proponent is expected to provide application management support services to the City. The City reserves the right to implement LMS for other City business units or affiliates, at its discretion.

Currently, the City uses SAP’s Training & Event Management (“TEM”) module for its business needs. This system has limited capabilities, and consists of many ad-hoc tools which require manual and time-consuming administration such as training registration, administration, and record-keeping. Furthermore, staff and managers have difficulty viewing employee training histories, necessitating work-arounds and/or time-consuming requests on administrators.

Approximately 9,000 City employees belonging to 16 different business streams require various training courses, some of which are mandatory and validated by certification. Each City employee averages two courses per year that are recorded in TEM; however, due to the current functional limitations of TEM, there are many additional courses which are separately recorded on various excel spreadsheets within each department, or not recorded at all, leaving the City exposed to risk related to potential non-compliance in staff training and maintenance of required certifications.

At the end of 2019, the City acquired LMS to enable the City to be in compliance with staff training requirements and certifications. In 2020, the City requires implementation services for SAP SuccessFactors Learning, and application management support services of a vendor to implement a robust reporting environment that enables the tracking and reporting of all staff training courses and maintenance of required certifications, and to enable and support City learning and talent development.

The City will evaluate only the proposals submitted by proponents proposing key project personnel who are: 1) SAP Certified Application Professional – SAP SuccessFactors, certified for the Learning module, to provide implementation services; and 2) SAP Certified Application Professional – SAP SuccessFactors across SuccessFactors modules (at minimum: Learning, Recruiting and Platform), to provide Application Management Support.

The City prefers proposals submitted by proponents proposing key project personnel who are: 1) SAP Certified Application Professional – SAP SuccessFactors, certified for the Learning module, to provide implementation services; and 2) SAP Certified Application Professional – SAP SuccessFactors across SuccessFactors modules (at minimum: Learning, Recruiting and Platform), to provide Application Management Support.

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Information Meeting

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Downloading the Document

Proponents must not electronically alter any portion of downloaded documents with the exception of adding the information requested. To do so will invalidate your bid.

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PS20191195 681 KB